CSM Magazine

OCTOBER 24, 2022

When it comes to the modern user experience, there are so many moving parts. There has been an increase in several ways that businesses should enhance their user and customer experience. Whatever business you’re involved in, below are some tips for improving the user experience and customer service.

User Experience 40

User Experience Virtual Agent Tips Customer Service 40

CSM Magazine

MARCH 18, 2021

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand? One last tip? Cognigy.AI

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

AWS Machine Learning

JULY 18, 2023

Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems for applications such as Amazon Connect. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

Self Service 80

Self Service Chatbots Resources Knowledge Base 80