Gainsight

JANUARY 17, 2020

We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Product managers focus on the highest ROI items first —and ROI is benefits divided by costs. Those teams tag us when they come across feedback that’s worth our notice.

Feedback 117

Feedback Roadmap ROI Case Study 117

Martin Hill-Wilson

AUGUST 27, 2015

Customer hubs have built this interchange into their core workflow to help make ‘perpetual beta’ work like a well rehearsed team of mechanics during a Formula One pit stop. All outgoing responses to Twitter and Facebook enquiries need to be vetted by the in house lawyer.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Social Media 40

Bold360

DECEMBER 1, 2016

With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Often, the cost of a new package is much, much higher than the initial price tag. Kevin Cochrane. kevinc2003. Ben Harris. DecibelInsight.

Software 40

Software Customer Experience Company CRM 40