tactics-to-implement-cx-transformation-in-telecommunications 
Storyminers
JULY 6, 2020
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Thought leaders come in all shapes and sizes. Adam Toporek.
NobelBiz
APRIL 25, 2023
Implementing these tactics will save money and enhance customer satisfaction and overall business performance. Implementing an efficient scheduling system and workforce management software can help you avoid overstaffing or understaffing, ensuring you have the right number of agents available to handle customer inquiries.
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Storyminers
JULY 6, 2020
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Thought leaders come in all shapes and sizes. Adam Toporek.
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Clarabridge. NICE Systems. ResponseTek.
CX University
NOVEMBER 15, 2017
Come learn with us at CX University! Dear CXU Program Participant: Welcome to CX University (CXU)! We are delighted that you have entered into a journey with us to develop mastery of the CX discipline. CX Buzz will report on the latest research or practice in CX. Your online CX journey begins with a single click.
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