ViiBE Blog

APRIL 28, 2021

Call centers and contact centers have industry-specific KPIs to measure agent performance. These KPIs illustrate how one agent’s productivity affects overall call center performance indicators such as call volume, wait times, and response time. What are the KPIs in a call center?

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ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. There are different types of call centers.

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NobelBiz

MAY 24, 2022

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. This entails organizing systematic virtual meetings with video conferencing software. Do you solely handle inbound calls or also manage outbound campaigns?

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NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Cloud Contact Center Solutions Takes Your Performance To The Next Level From your customers’ point of view, creating a virtual call center allows you to organize a virtually centralized organization.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. Figure Out Functionality Needs.

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ViiBE Blog

MARCH 18, 2021

On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time. AHT is usually found on the manager’s dashboard of call center software.

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NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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