rpa-and-rda 
Think Customers
FEBRUARY 10, 2020
Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) are emerging software that contact center leaders are deploying to tackle the mundane tasks that burden associates. RPA (Robotic Process Automation). When is RPA used: RPA is changing the way organizations do their daily business.
Think Customers
AUGUST 9, 2021
An organization’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Have no fear, we’ll review the definitions of and use cases for the essential components of a business – the front office and the back office.
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Think Customers
AUGUST 18, 2021
Among so much change this much remains true, but how do we make retail experiences as easy and enjoyable as possible in our post-COVID world? How do we make interactions ‘effortless’ for customers? The modern retail customer craves personalization, seamless conversations, and communication at every point in the journey.
Bizagi
FEBRUARY 21, 2019
Watch the full Old Mutual Bank Story: Tip 2 – Use RPA Bots to Accelerate the Mundane Tasks. When combined with deeper process orchestration from a system like Bizagi, RPA bots provide a fantastic rapid solution to reducing that mundane work and freeing employees up to complete higher value tasks. So, what’s the solution?
Think Customers
DECEMBER 7, 2021
Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. Strategy #2: Support from the cloud for an optimal shopping experience.
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