Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. How to Calculate Social Customer Care ROI. Costs of Investment. Social media metrics.

ROI 45

ROI Social Media Airlines Customer Service 45

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Offer good mobile services.

Omni-Channel 70

Omni-Channel Software Customer Success Social Media 70

GlowTouch

OCTOBER 16, 2020

Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat.

Training 52

Training How To Contact Center Return on Investment 52

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. All this is great news for customer support as an industry. All of those disappointed customers equate to lost revenue.

ROI 40

ROI Self Service Software Return on Investment 40

Retently

MARCH 26, 2024

Customer Experience A product might meet your needs in terms of features and price. Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. Consider not only the upfront costs but also the potential return on investment.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Maintenance costs.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52