Starbucks Could Have Avoided Losing $20 Million, And So Can You
Customer Guru
JUNE 19, 2018
As revealed later, these gentlemen, while waiting for a friend to arrive, just wanted to use the restroom. But, the manager denied access as Starbucks’ policy is that only (paying) customers can access the restroom. All this for a waiting time of a paltry two minutes!
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