NICE inContact
FEBRUARY 23, 2016
We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
CSM Magazine
FEBRUARY 1, 2022
Telefonica Spain is using TrustPortal’s platform across its 12,000-seat contact centre to achieve 50% faster service completion times and 30% cost reductions – while accelerating even greater work performance, quality, value and +5 Net Promoter scores.
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CSM Magazine
FEBRUARY 1, 2022
Telefonica Spain is using TrustPortal’s platform across its 12,000-seat contact centre to achieve 50% faster service completion times and 30% cost reductions – while accelerating even greater work performance, quality, value and +5 Net Promoter scores.
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. Linkedin : [link].
SurveySparrow
OCTOBER 25, 2019
Omni-channel Approach. What is Omni-channel? It is defined as a multi-channel approach to marketing, sales and serving customers in a way that the customer experience doesn’t change across different platforms. In short, it means that the customer experience should be the same across all channels. Business results…!
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