Kayako

MAY 18, 2017

Imagine a world where reply time, a pillar of customer support metrics, wasn’t the critical factor — but it was customer context? If you deliver exceptional customer service, you will be repaid in customer loyalty. The importance of customer journeys in delivering effective support.

Loyalty 224

Loyalty Customer Journeys Study Tips 224

BlueOcean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

BlueOcean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Customer Success 156

Customer Success Contact Center Average Handle Time Touchpoint 156

Optimove

DECEMBER 19, 2023

This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. Lifecycle Stage Segmentation Lifecycle stage segmentation categorizes customers based on their lifecycle stage, such as new leads, active customers, or lapsed customers.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

ProProfs Chat

DECEMBER 7, 2021

In simple terms, it is a metric that calculates how much a business can expect to earn from an average customer over their relationship span. There’s much more to customer lifetime value, and we will be covering it in more detail in this insightful guide. What is Customer Lifetime Value (CLV).

Metrics 52

Metrics Lifetime Customer Customers Customer Retention 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21