TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Is it cost reduction?

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

Bold360

NOVEMBER 30, 2016

Most consumers now expect that companies have a multitude of contact methods, allowing them to engage in any way they choose, ranging from Facebook to Twitter, email, telephone, self-help knowledge bases, and instant messaging or chat. This is the functionality that will offer a real return on investment.

Chatbots 40

Chatbots Strategy Self Service ROI 40