InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
Interactions
APRIL 14, 2021
From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience.
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Interactions
APRIL 14, 2021
From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience.
Talkdesk
MARCH 24, 2020
Not limited to a specific interface, it leverages both traditional websites and conversational self-service tools like virtual agents , chatbots and employee or customer communities to make information as easily accessible as possible. Knowledge Base Administrators.
TechSee
FEBRUARY 20, 2018
If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction? Prioritize high-volume, common customer questions.
Bold360
NOVEMBER 30, 2016
This is the functionality that will offer a real return on investment. Virtual Agents / Chatbots Directory (Chatbots.org). In the simplest terms, think of advanced bots as capable in some way of conducting two-way interactions rather than a one-way information feed. Is your brand developing a chatbot strategy?
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