How to Calculate Your Chatbot ROI
CSM Magazine
SEPTEMBER 21, 2022
Chatbot programs can range from simple AI, providing a standardized list of queries for a customer to select, or Intelligent Virtual Assistants (IVA), which are capable of closely replicating human speech. How to calculate ROI of ChatBot? ROI can be calculated as follows: current value – cost of investment. 10,000 x 7.
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