Storyminers

AUGUST 21, 2018

How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. In-Store and Online Experience.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. In-Store and Online Experience. Send Targeted Emails.

Social Media 100

Social Media Customer Experience How To Infographics 100

Beyond Philosophy

JANUARY 12, 2022

This proactive experience powered by Customer Science provides context to understand customers’ intent and is the next wave of change I predict for retailers. . The GroupBy platform allows us to change how we interact with customers using this next wave of proactive experiences.

Strategy 139

Strategy Retail Contact Center Customers 139

Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Lessons on online retailing can also be learnt from the East.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? The instant that a customer interacts with your company, that interaction is converted to a “moment of truth”. Industry Story – Strategy.

CEM 40

CEM Strategy Insurance Abandon Rate 40