InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Why is Digital Customer Experience Important? Let’s get into the details.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Qualtrics

NOVEMBER 20, 2020

The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Keeping customer interactions to a minimum. Omni-channel experiences increase customer spend 15% more and create greater loyalty. Curb-side pick-ups.

Retail 26

Retail Omni-Channel Brands Video 26

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Qualtrics

OCTOBER 10, 2019

The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. There are practical considerations like location layout, lighting and sensory experiences. Finally, brands should be leveraging employee feedback to enhance the customer experience.

Retail 34

Retail Travel Multi-Channel Fashion 34