CSM Magazine
NOVEMBER 3, 2022
For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. Despite a minority (28%) of customer experience leaders deploying virtual agents, they recognize the benefits of this human-centric approach to the contact center experience.
Interactions
DECEMBER 18, 2019
AI and Agents: Better Together. See our infographic to learn more about the advancements in technology over the past years. . Lisa Michaud, Senior Product Manager. If so much can change in the past 10 years, and even just within the past one year, the future is surely looking bright.
Think Customers
MAY 3, 2021
In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. In this infographic, see what we learned about their chat, messaging, and texting conversational experiences. What is chat?
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