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Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

CSM Magazine

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. 80% are using voice.

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2019 in Review: Conversational AI and Customer Experience Trends

Interactions

More and more companies are recognizing the importance in cultivating customer relationships and trust throughout the customer journey, including providing services through the contact center. AI and Agents: Better Together. See our infographic to learn more about the advancements in technology over the past years. .

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