GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Chat has been around for years and is a proven channel. Outstanding ROI for Companies. Demand for Chat is Growing. Conclusion.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Omnichannel marketing strategy. In 2021, omnichannel marketing is not just a B2B marketing tactic. Concept of Retention Marketing.

B2B 40

B2B Trends Chatbots Call Center 40

SurveySensum

MAY 11, 2023

As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. To understand further whether you have a good NPS or not, you can compare your NPS score with Industry average Regional average Channels It should also be noted that the industry average is prone to change yearly.

NPS 52

NPS Retail Net Promoter Score Effort Score 52