how-the-horse-racing-industry-implements-customer-service 
CSM Magazine
DECEMBER 7, 2023
Ever wondered how the high-stakes, high-speed world of horse racing manages its customer service game? It is a complicated process, especially when you have a demographic like horse racing. Most horse racing enthusiasts would agree that horse racing is more than just a sport.
Beyond Philosophy
MARCH 22, 2019
How to Manage Uncertainty. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. In some ways, this is how you manage uncertainty. In some ways, this is how you manage uncertainty. I once attended a conference for the CBI (Confederation of British Industries).
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