CSM Magazine

JULY 12, 2023

Cross-country moving can be a daunting and stressful task to undertake. This often puts a massive burden on customers, who have other pressing issues to deal with as they relocate. However, cross-country moving companies are now actively improving their customer service in various ways.

Company 52

Company Customer Experience Insurance Guidelines 52

InMoment XI

MARCH 14, 2023

That’s why InMoment hosts regular Experience Exchanges to help customer experience (CX) professionals do just that. I’d like to start the conversation about the connection between the supply chain challenges many B2B companies are facing and how these challenges affect loyalty.

Voice of Customer 260

Voice of Customer B2B Customer Experience Culture 260

Customer Bliss

APRIL 18, 2017

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. If you’ve ever seen this specific hardhat on a construction project or road crew, that’s MSA: Anne began her career as an engineer, moving to global quality and operations.

Chief Customer Officer 118

Chief Customer Officer Customer Journeys B2B B2C 118

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Change is a chance to survive; we should embrace this change and move forward with lots of positive energy. It is based on your ability to change faster than your competition, customers, and business.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52