Thematic

APRIL 30, 2025

Book free guided trial of Thematic Measuring What Matters—Keeping Score on Progress ​To evaluate the effectiveness of your inner loop, it's essential to monitor key metrics that reflect how well your team responds to customer feedback. An increasing NPS suggests improved customer satisfaction.​

Feedback 62

Feedback Loyalty Handbook Social Media 62

Thematic

FEBRUARY 24, 2025

Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

JUNE 10, 2025

Maybe your product’s Net Promoter Score (NPS) is high, yet support calls keep rising. Traditional sentiment analysis gives you an overall positivity or negativity score, but it doesn’t tell you why.   ABSA turned scattered feedback into a focused, high-impact roadmap.

Analysis 62

Analysis Effort Score How To Net Promoter Score 62

Thematic

APRIL 21, 2025

Transactional Net Promoter Score (NPS) surveys can gauge loyalty by asking if the customer would recommend the company after a service experience. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP?

Feedback 62

Feedback Customer Service Effort Score Net Promoter Score 62

Thematic

MARCH 30, 2025

For customer experience teams, KPIs like customer satisfaction score (CSAT) , net promoter score (NPS) , and customer effort score (CES) help quantify how well you’re meeting customer needs. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home.

Customer Insights 62

Customer Insights Data Analytics How To 62

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. That is an example of a customer’s voice building a product roadmap – my team is simply here to organize and amplify. The results of this process?

Customer Experience 93

Customer Experience Net Promoter Score Self Service Handbook 93

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Best Ways to Close the Loop Send email updates – A simple "We heard you!"

Feedback 62

Feedback Social Media Analysis Survey 62