Gainsight
JUNE 17, 2022
That means you’ll have the raw materials to build a product roadmap that improves your product and impresses everyone around you. . While raw data is critical to any product-led strategy, measuring user sentiment (how they feel about their experience) is key to making holistic, informed roadmap and feature decisions.
delighted
FEBRUARY 22, 2022
To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. That is an example of a customer’s voice building a product roadmap – my team is simply here to organize and amplify. The results of this process?
SurveySensum
JULY 14, 2020
She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].
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