article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

article thumbnail

5 Cost-Effective Ways to Keep Furloughed Employees Engaged

inmoment

Companies should always dispense HR handbooks and related media as a matter of course, but it’s also a good idea to highlight those resources during this pandemic. Companies can also use these media as a go-to for additional employee outreach, but they’re also useful means of linking back to resources just like HR handbooks.

article thumbnail

Top HR Influencers you must follow now!

SurveySparrow

Greg has an impressive CV, as he’s a renowned speaker, leadership advisor, and recruitment expert who was on the list of LinkedIn ‘Top Voices’ in 2018. Fermin also works as an hr influencer at the webinar series: HR Analytics – Embracing Your Data with Confidence. The range of her topics surely makes her a person to be followed.