TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182