Interactions
JULY 24, 2019
We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).
Avaya
FEBRUARY 7, 2017
With the right technology, organizations can even build learning algorithms to bring intelligence into the last mile of routing selection, enabling them to match customers based on several deeper variables such as personality, emotion and call outcome.
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Alida
OCTOBER 27, 2017
Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Make it magical.
SurveySparrow
JUNE 28, 2023
Example: Disney theme parks strategically map out their customers’ journey, considering everything from ticket purchasing to ride experiences and dining options. They continuously refine these touchpoints to create a seamless and enchanting experience for visitors.
Comm100
AUGUST 23, 2018
Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In Chatbots Automate Exceptional Experiences. Who is doing this right? Starbucks and Chipotle.
Avaya
JUNE 27, 2017
Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.
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