NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

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ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Contact Center. Virtual Call Center.

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ViiBE Blog

APRIL 8, 2021

That means a great call center answer should resolve the customer issue as much as possible. If a resolution is not possible, empathy is key. Using another channel of communication such as video can add another dimension of empathy and clarify your message to the customer. The evolution of the call center experience.

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ViiBE Blog

AUGUST 11, 2021

Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu.

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ViiBE Blog

JUNE 1, 2021

That can include self-service, text chat, or video chat. They may also provide the option to connect to a video chat when necessary. Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. ViiBE is more than just video conferencing software.

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ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

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