SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 6, 2023

That’s why as a marketer, you must adapt your strategies and meet these expectations head-on because this is what customers want from their favorite retail brands. OMNICHANNEL MARKETING, and CUSTOMER SUPPORT Because your customers want the flexibility to engage with your brand across various channels seamlessly.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

That’s why as a marketer, you must adapt your strategies and meet these expectations head-on because this is what customers want from their favorite retail brands. OMNICHANNEL MARKETING, and CUSTOMER SUPPORT Because your customers want the flexibility to engage with your brand across various channels seamlessly.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 21, 2023

This is how you can capitalize on upselling and cross-selling opportunities with your promoters in the B2B realm. Introduce a Loyalty Program to Boost Your B2B Success Oracle, a leading global technology company, understands the value of strong B2B partnerships. NPS primarily assesses customer loyalty.

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Effort Score 52