Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. That makes the NPS of NPS 32.

System 338

System Effort Score NPS Net Promoter Score 338

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

JULY 6, 2023

And this will boost customer satisfaction and encourage them to visit more often. Now comes a question – What can you do to understand your customers? Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

And this will boost customer satisfaction and encourage them to visit more often. Now comes a question – What can you do to understand your customers? Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

Playvox

JANUARY 25, 2024

Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX. It’s also sometimes referred to as quality assurance.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

SurveySensum

JULY 20, 2023

Imagine if the next customer didn’t bother with entering the code manually and left the store feeling disappointed. If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. H&M would literally lose some business. But how could they know?

Retail 52

Retail Feedback How To Self Service 52