Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). Your goals and measurements will differ from your digital metrics and strategies. Chances are, the answers are no.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

CSM Magazine

JUNE 14, 2023

To keep your online business thriving, be sure to monitor social media analytics and adjust your strategy based on the data. Creating Memorable In-Store and Online Experiences Personalized Customer Interaction Take the time to understand customers needs and preferences.

Customer Service 52

Customer Service Social Media CRM Retail 52

CSM Magazine

MARCH 1, 2024

By placing a wager on the outcome of a match or event, spectators add another layer of engagement to their sports experience. Navigating the online gaming landscape Finding the right platform for both sports betting and casino gaming is crucial for a satisfying online experience.

Entertainment 52

Entertainment Sports Online Experience Video 52

ShepHyken

SEPTEMBER 6, 2021

Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. It is one of several customer experience (CX) metrics that place hard values on a brand’s CX and often works in conjunction with metrics like Net Promoter Score (NPS), Customer Churn Rate (CCR) and Customer Satisfaction Score (CSAT).

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26