article thumbnail

Contact center customization when it matters most

Talkdesk

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. travel and tourism industry at least $24 billion in foreign spending alone. this year.

article thumbnail

Marketing predictions CMOs need to consider in 2018

Alida

Experts predict marketers will bring martech and adtech together and deploy it in-house to create more seamless customer experiences across touchpoints and channels, while also meeting the demand for transparency across various levels within business.

article thumbnail

Guest experience: Trends, tips & Best practices for 2021

Qualtrics

This provides more opportunity for tourism and hospitality nationally in rural parts, though it can lead to more stress and higher expectations on the business. This shares insights from each touchpoint and ensures that information gained is shared with relevant stakeholders. Travelers are more likely to take last-minute trips.