InMoment XI

JUNE 5, 2024

We also support extended use cases such as: Employee Experience (EX) Analytics Our tools help businesses understand and improve employee engagement, onboarding processes, and workplace satisfaction. Extended Use Cases InMoment’s platform is not limited to traditional CX analytics.

Analytics 260

Analytics Effort Score Social Media Innovation 260

Storyminers

FEBRUARY 2, 2016

Chick-fil-A’s operating approach is crystal clear: American restaurateurs who double down on service first also get the sales. Walt Disney Company [ DIS ] is also proof that service before sales sells better. Disney, like Chick-fil-A has taken customer experience to heart. The post Services Before Sales Sells More Chicken!

Sales 113

Sales Hospitality Guest Experience Culture 113

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. These highly engaged stores also helped achieve higher OSAT, or overall satisfaction, year over year, which resulted in higher sales. Roll the Guest and the Employee Experience into One .

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. These highly engaged stores also helped achieve higher OSAT, or overall satisfaction, year over year, which resulted in higher sales. Roll the Guest and the Employee Experience into One .

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

Smith+co CX

DECEMBER 8, 2020

The third had a notice informing guests that due to Covid they had suspended their usual breakfast buffet but were using this as an opportunity to enhance the guest experience by providing a full hot and cold breakfast service at the table. link] Reboot your organisation and rethink your Employee Experience.

Hotels 36

Hotels Hospitality Guest Experience Innovation 36

Qualtrics

JULY 2, 2019

In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor. It was just so amazing to me that I could connect my past analytical skills with my sales skills working again in the XM industry with Qualtrics.

Sports 34

Sports Guest Experience Culture Travel 34