How to Enhance the Agent Experience for Your Hybrid Contact Center Team
Playvox
JANUARY 5, 2022
Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. Conflicts inevitably arise so if you must miss a meeting, reschedule it in a timely fashion. Equip Your Team.
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