Effort Score, Magazine and Online Experience

5 Top Customer Service Articles of the Week 9-6-2021

ShepHyken

SEPTEMBER 6, 2021

Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. State of the In-Store Experience [2021] by Bobby Marhamat. A Customer Discovered Their $350 Lego Set was Missing Pieces.

Customer Service

Customer Service Effort Score Net Promoter Score Contact Center

What Is Data, Anyway? 4 Types of Crucial Customer Information Your Company May Be Ignoring

Oracle

MAY 2, 2019

It’s not always easy to get a non-buyer to provide feedback about a transaction that didn’t happen, but it’s worth the effort to at least provide the opportunity to give feedback. Finally, consider the customer perspective, too. “You should classify buyers by ‘active’ and ‘dormant’ status.”

Data

Data Company Sales Effort Score

Customer Experience Update

5 Top Customer Service Articles of the Week 9-6-2021

What Is Data, Anyway? 4 Types of Crucial Customer Information Your Company May Be Ignoring

Webinars

Stay Connected