5 Top Customer Service Articles of the Week 9-6-2021
ShepHyken
SEPTEMBER 6, 2021
Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. State of the In-Store Experience [2021] by Bobby Marhamat. A Customer Discovered Their $350 Lego Set was Missing Pieces.
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