eglobalis

NOVEMBER 7, 2020

Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead , People-centric enterprises will certainly have an advantage – not just today, but also down the road – when it comes to the memories they instilled in employees and customers during the COVID-19 pandemic. The post Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead appeared first on Eglobalis.

Loyalty 121

Loyalty Customers Customer relationships Culture 121

iPerceptions

NOVEMBER 7, 2020

With advances in process automation, smart email automation tools have become a viable alternative to outsourcing. The post Need More Capacity? Call Center Outsourcers Aren’t the Only Answer Anymore appeared first on Astute.

Call Center 62

Call Center Tools 62

Beyond Philosophy

NOVEMBER 7, 2020

The 5 Rules for Designing Great Digital Experiences. A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. In 2020, we have all been doing many more online customer experiences than we thought we would.

Measurement 60

Measurement Technology Customer Experience Interaction 60

Knowmax

NOVEMBER 7, 2020

Learning management – Your go-to platform for learning & assessment.

Management 40

Management 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Knowmax

NOVEMBER 7, 2020

Customer service efficiency: AI chatbots, knowledge management, and more!

Chatbots 40

Chatbots Customer Service Management Customers 40