Sun.Oct 28, 2018

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Service with a Smile

Ann Michaels and Associates

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? Or asked a retail employee for help only to feel like you are inconveniencing them? As the old saying goes, good help is hard to find. But it doesn’t have to be that way. With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

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First Impressions of the CX and Market Research Worlds

Confirmit

Today marks the end of my third week since joining the marketing department at Confirmit and I’ve been asked to share my thoughts on my time here so far! Thankfully it’s been a pretty positive experience, which isn’t always the case when starting a new job. Sometimes it can be a bit overwhelming and you can find yourself chucked in the deep end.