e-support Entertainment Guest Experience Survey 
Alida
OCTOBER 27, 2017
Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. This slight uptick is despite the growth and convenience of e-commerce. Overall, 66 percent of those surveyed by Consumer View said they go to stores because that’s how they prefer to shop. Even in the era of Amazon, only about a fifth of U.S.
CSM Magazine
SEPTEMBER 28, 2016
Wegmans has reported that it received nearly 5,000 letters and e-mails in a year from consumers in 46 states who urged the chain to open a store in their area. They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Disney says it has to “sweat the small stuff.”
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