ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Virtual Call Center.
ShepHyken
JANUARY 22, 2021
The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities. However, it becomes much easier for the organization to stay in sync, aiming for clarity, transparency, and better management of the remote contact center agents. Real-time Remote Monitoring.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
JANUARY 22, 2021
This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. In B2B2C, it’s become mandatory- who requires their customers to download an app for single-use nowadays? Routing system : ViiBE provides a call routing system.
ViiBE Blog
AUGUST 11, 2021
ViiBE makes video calling even more accessible thanks to its download-free web app. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. ViiBE integrates a cloud-based knowledge management system into its web app. Knowledge management.
ViiBE Blog
JUNE 1, 2021
Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. What are the benefits to customers of self-servicing CRM applications?
Expert insights. Personalized for you.
52 
Let's personalize your content