NICE inContact

MAY 8, 2019

If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. You won’t be disappointed!

Self Service 136

Self Service Contact Center Chatbots Omni-Channel 136

Calabrio

FEBRUARY 18, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. Manageability. Access the report reprint here. Reliability.

Management 130

Management Contact Center Return on Investment Effort Score 130

SurveySparrow

OCTOBER 25, 2021

In this blog post, we go all guns blazing on the different purchase order formats you can download in a click! So, here are some of the most popular purchase order formats: Purchase Order Format in Excel [Downloadable]. Purchase Order Format in PDF [Downloadable & Editable]. Purchase Order Format in Excel [Downloadable].

Communication 52

Communication Survey System Brands 52

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Contact Center Policies 88

InMoment XI

FEBRUARY 8, 2018

You can download the entire book here. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. As a customer-centric business, decisions should always be made based on customer benefit.

Touchpoint 200

Touchpoint Software eBook Management 200

InMoment XI

FEBRUARY 8, 2018

You can download the entire book here. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. As a customer-centric business, decisions should always be made based on customer benefit.

Touchpoint 200

Touchpoint Software eBook Management 200

Customer Bliss

FEBRUARY 5, 2015

Download your free copy of the ebook. Some of the articles offer practical advice, others are more philosophical in nature and some will challenge your current beliefs about what it means to design and manage the customer experience. It’s is a collection of ideas from customer experience authors, designers, and industry leaders.

Chief Customer Officer 100

Chief Customer Officer Customer Experience eBook Survey 100

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant. Provides insights 6.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Experience Investigators by 360Connext

APRIL 2, 2024

There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries.

Leadership 110

Leadership Resources Industry Customer Experience 110

InMoment XI

AUGUST 8, 2023

Make Your Surveys Count: Pull Transactional and Journey Surveys Into Your Case Management Program Surveys can be seen as the starting point of a customer conversation. Case management programs—also known as closed loop feedback (CLF) programs—enable trained staff to connect with customers one on one. Download for free today!

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

InMoment XI

NOVEMBER 16, 2023

An evaluation of roles within the organisation sheds light on various aspects, including customer interactions, management visibility, team composition, and potential upselling opportunities. Download the full summary of our XI Forum Europe 2023 here

Healthcare 596

Healthcare Culture Travel ROI 596

Team Support

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Why Use Customer Support Software for SLA Management? Customer service software makes it easy to manage the demands of a busy support team.

Software 98

Software Management Guidelines Tools 98

TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. For day-to-day inventory management operations, it’s hard to control what you can’t see. How AI enables self-service in CPG inventory management. But keeping up with demand is only one part of the sales equation.

Self Service 152

Self Service Management Consumers Analytics 152

CloudCherry

JULY 18, 2018

Fortunately, there’s a method to Customer Experience Management. Due to its simplicity, NPS is great for providing a broad high-level overview of customer experience to top management, but a multi-dimensional weighted Composite Scorecard Index can be more reliable and less volatile. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Myra Golden

JUNE 18, 2021

Jack Cooper’s managers are ready to preempt escalations and manage conflict. Download the cheat sheet I talk about in the video. For Jack Cooper University , I produced a ten week conflict resolution training. Here’s our week eight video training. I loved every minute of this interactive training project!

Training 105

Training Management Video Interaction 105

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important.

Company 98

Company Management Multi-Channel Social Media 98

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). Download Customer Success Compensation Models Image. Download the CSM Variable Compensation Structure Image.

Customer Success 111

Customer Success Management NPS Sales 111

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager? What does a social media manager do? What does a social media manager do?

Social Media 98

Social Media Management Analytics Strategy 98

COPC

OCTOBER 31, 2022

Transform Vendor Management into Partnership Success. So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. This means that the traditional vendor management approach needs to evolve. See The State of Contact Center Vendor Management PDF. Centralized Vendor Management.

Management 79

Management Government Contact Center Metrics 79

NICE inContact

OCTOBER 19, 2021

Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices. Creating a customer-centric contact center can create some significant, disruptive changes for your employees.

Customer Centricity 241

Customer Centricity Contact Center eBook Technology 241

Lithium

JULY 24, 2023

Discover the valuable insights and recommendations in The Community Roundtable's 14th annual report, The State of Community Management 2023 , tailored specifically for community leaders. Harness the power of evangelism With the myriad of responsibilities shouldered by community managers, internal evangelism often takes a backseat.

Report 52

Report Management Trends Leadership 52

PeopleMetrics

JUNE 10, 2021

Measuring and managing that customer feedback is quite another! In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program. Watch on YouTube. ? ? ?.

Feedback 71

Feedback Management CEM Customer Centricity 71

Qualtrics

MARCH 1, 2021

Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template. Download your free post-event feedback survey template. Download your free customer service survey template. Download your free employee engagement survey template.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

Experience Matters

JUNE 1, 2015

We just published a Temkin Group report, Activating Middle Managers to Drive CX Change. Here’s the executive summary: It’s hard to get any group of employees to change their behavior when their managers are still reinforcing old processes, measurements, and beliefs. Download report for $195.

Report 120

Report Management Employee Engagement Groups 120

Customer Bliss

OCTOBER 7, 2014

Download the 26-page Reality Check Audit PDF. This defines the scale of the undertaking and demystifies what is necessary to make a commitment to customer management. Companies that wire in customer management from the beginning knit the discipline into the organizational DNA. Company Wide / Leadership Agreement to do the Work.

Management 149

Management Leadership Metrics Customers 149

Alliance by IFS

JANUARY 10, 2019

Read Astea’s whitepaper on machine learning and artificial intelligence and how it will impact the field service management industry. According to a recent survey of customer experience management leaders by Aberdeen, only 14% of their organizations were currently using machine learning and only 9% were using AI. Download Whitepaper.

Management 94

Management Employee Engagement Contact Center Technology 94

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. They don’t only help you save time but even save money in the long-term, something office managers need the most! 5 SaaS tools office managers should be using this year. nTask- best for project management.

Tools 52

Tools Management Travel Transportation 52

Confirmit

NOVEMBER 26, 2020

Well, the analysts at Omdia believe that advanced Experience Management (EXM) platforms are vital sensing mechanisms that fulfill several critical purposes: Help enterprises fine-tune operations and processes. Download the report now. But you knew that already. What can you do about it? We’ll leave that for you to decide, though.

Management 52

Management Marketing Customer Centricity Culture 52

AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Store your Snowflake account credentials in AWS Secrets Manager.

Training 112

Training Data Resources Management 112