ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Contact Center. Virtual Call Center.

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ViiBE Blog

AUGUST 11, 2021

ViiBE makes video calling even more accessible thanks to its download-free web app. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. ViiBE integrates a cloud-based knowledge management system into its web app. Knowledge management.

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ViiBE Blog

JUNE 1, 2021

Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. What are the benefits to customers of self-servicing CRM applications?

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