Magellan Solutions

JUNE 29, 2021

This is the proper documentation of medical history. Personal Virtual Receptionist. 24 hour Call Handling. Patient Satisfaction Surveys. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice.

Healthcare 52

Healthcare Call Center Virtual Call Center Insurance 52

Magellan Solutions

APRIL 5, 2021

This is the proper documentation of medical history. Personal Virtual Receptionist. 24 hour Call Handling. Patient Satisfaction Surveys. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice.

Healthcare 52

Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

MAY 4, 2021

If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. 50% of customers surveyed by Zendesk said that customer experience became more important to them in the past year. It is more important than ever to improve first call resolution to keep your customers happy.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

APRIL 30, 2021

With ViiBE’s video chat, your customer can also easily share documents with your agent. ViiBE’s expertise call routing helps the support agent put the customer in touch with the right expert from the beginning. Following up with customers to ensure their satisfaction with a survey is crucial to any contact center’s success.

Video 52

Video Customer Service Virtual Call Center How To 52

ViiBE Blog

JUNE 1, 2021

Half of those surveyed by Zendesk said they would switch to a competitor after just one bad experience. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. Customers are now placing more importance on customer experience.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

In ViiBE’s knowledge base, you can store the video call, share photos and documents, and whatever else your company needs. When a customer calls for a second time, the ticketing solution can store the call under a single ticket, making it faster to access past customer call data. .

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52