TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation. Whoever wasn’t online before COVID-19, is online now.

Self Service 109

Self Service Customer Service Video Engagement 109

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).

Customer Service 48

Customer Service Social Media Retail Contact Center 48

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints.

Retail 34

Retail Travel Multi-Channel Fashion 34

Qualtrics

APRIL 28, 2020

Most recently it trialed some of our new tools as part of our customer testing program. Our entire journey to Qualtrics started with a simple idea: that it was probably interesting to ask our customers on the website what their experience was like,” says Kristian Brunnenberger Andersen, Director of Customer Insights at Tryg. “Our

Insurance 29

Insurance Call Center Feedback Comparison 29