InMoment XI

AUGUST 30, 2022

It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. To put it simply, you need to understand their entire customer experience, from beginning to end.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score Survey Effort Score 493

GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? It’s time to implement a Net Promoter Score (NPS) program. Net Promoter Score is a trusted measure of customer loyalty. The Ins & Outs of NPS.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Uniphore

DECEMBER 17, 2021

And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satisfaction (CSAT), net promoter score (NPS) and other key metrics. Create a positive, frictionless customer experience.

Net Promoter Score 130

Net Promoter Score Contact Center NPS Customer Satisfaction 130

CX Journey

APRIL 7, 2016

Four Common Mistakes and How to Do it Better There is a better way to build a culture that quickly and dramatically improves customer service. They are: Rule #1: Don’t start with customer-facing employees. When that’s the case, efforts to train customer-facing employees often generates frustration.

Culture 80

Culture How To Net Promoter Score Airlines 80

delighted

AUGUST 23, 2019

Delivering great customer experiences results in stronger brand loyalty and can truly set your company apart from the competition. An effective customer experience program can help with just that. What is a customer experience program? Delighted’s 20 Customer Experience Terms to Know. It doesn’t have to be.

Customer Experience 41

Customer Experience Customer Journeys How To Effort Score 41

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. Although it’s a crucial idea and job in the Customer Success industry, it still hasn’t fully earned the recognition it deserves. Customer Success Enablement – Definition.

Customer Success 52

Customer Success Customer Experience Net Promoter Score Customers 52

Esteban Kolsky

APRIL 7, 2015

So different from the customer journey mapping malarkey that everyone is writing about (still not sold on mapping anything, but at least this approach is more dynamic). As a quick recap of my thinking, customer journeys take a look at your current service and the experiences that your customers have as they execute the journey.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60