Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The contact center as a concierge.
Grade.us
SEPTEMBER 17, 2019
Parts Sales ( new and used ) Maritime. Leasing and rentals Sales ( commercial ) Public transportation. We'll look at the manufacturing, sales, repair and maintenance components of the automotive industry. Remember, the customer's voice is trusted more than a brand's own reputation. That's a lot to cover.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? But to really create a sense of urgency, look at what unexpected costs your customers can incur – and explain why this is important.
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