CSM Magazine

FEBRUARY 6, 2019

This means embracing innovative technologies that enable customers to easily and effectively self-serve, freeing up contact center advisors to concentrate on the more complex customer issues. Conclusion.

Metrics 55

Metrics Customer Service Contact Center Social Media 55

Confirmit

APRIL 2, 2020

Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail.

Fashion 52

Fashion Social Media Innovation Survey 52

Hero Digital

JUNE 4, 2019

It sounds obvious, but this is a piece that many companies overlook due to cost, assumptions that they already know what customers need, fear that research won’t yield groundbreaking discoveries, or perceived burden of continuing feedback in an evergreen fashion. The key to being competitive lies with simple customer service.

Customer Journeys 68

Customer Journeys Customer Experience How To Fashion 68

Second to None

MAY 31, 2018

Brands should strive to be as receptive to customer feedback as possible, collecting a trove of information that can then be converted into tangible changes to the way your team interacts with consumers. This feedback can be acquired in several different fashions, including voice of customer survey and mystery shopping programs.

Feedback 70

Feedback Net Promoter Score Voice of Customer Leadership 70

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Reputation management: Monitor your brand’s reputation in the marketplace. But how do you do it well? Improve your Net Promoter Score.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

SmartKarrot

JUNE 23, 2022

This is why positions such as VP of customer success have found increased relevance. Customer success professionals ensure that customers derive the value they need and help them achieve their goals. The VP of customer success can establish long-term growth and make the company profitable in the long run. Process Support.

Customer Success 10

Customer Success Fashion Metrics Customers 10

Kustomer

JUNE 4, 2020

Yeah, no, I think that’s one of the ways you’ve got to kind of manage because the world is different. So at Guru, we always, I mean — there’s a ton of feedback that comes from our customer experience team. Everyone can log things, whether it’s an email or in some form or fashion and some software.

Feedback 52

Feedback Customers Meeting Customer Experience 52