Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ijgolding

APRIL 4, 2016

Drawing the wrong conclusion from poorly executed customer feedback mechanisms – specifically, failing to measure the TRUE end to end customer journey. Failure to have the resource or capability to actually IMPROVE customer focused priorities. Lack of governance and ownership. I have written about this.

Data 120

Data Customer Experience Effort Score Measurement 120

SurveySparrow

APRIL 11, 2023

You can access the service with your Office 365 subscription – for educational, commercial or US government licenses. There are several question types that you can choose from: multiple choice questions, text, rating, date, ranking, Likert, and Net Promoter Score. Identify new business opportunities based on customer feedback.

Survey 52

Survey How To Net Promoter Score Tools 52

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. The focus on acquisition, scores and fixing issues has been replaced with outside disruption, market ecosystem expectations (i.e. Blockchain, GDPR) and coordination.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

ClearAction

MAY 31, 2015

For retailers, customer experience more than the store and the people. For manufacturers, customer experience is more than the product and the selling and servicing processes. Find ways to share customers’ experiences with everyone. Send relevant customer feedback to each department in your company regularly.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48