Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 10, 2021

Product improvements are essential to selling your product and keeping customers on board. . Positive user experience is paramount. The consumer’s experience is more important than ever. One study by Dimension Data found 84% of companies that worked to improve customer service saw an upswing in revenue.

Analytics 52

Analytics How To Handbook User Experience 52

Gainsight

NOVEMBER 16, 2021

You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. . Here are a few ways PX helps you improve your users’ experiences: Create a single source of truth. Breathe easy. Take a proactive approach to retention.

Handbook 52

Handbook Analytics Analysis Software 52