Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Lumoa

NOVEMBER 29, 2021

Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Ask your customers! Emotions influence it.

ROI 259

ROI Customer Experience NPS Financial 259

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Ask your customers! Emotions influence it.

ROI 303

ROI Customer Experience NPS Financial 303

Stella Connect

MAY 11, 2017

Many companies collect a steady stream of customer data. Marketing and customer service teams use customer feedback to restructure service operations, or to make broad strategic decisions for the company as a whole. To date, more than 5,000 customers have been contacted by the service recovery team.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. How Mature is Your Voice of Customer Program?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. Reap: quick-wins >> NPS & revenue (now).

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. How Do You Build a Voice of the Customer Program? Voice of the Employee. Contact Us.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40