article thumbnail

How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Customer service in other cultures.

article thumbnail

How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Customer service in other cultures.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

A good service opportunity went bad. Steve’s background is in the hospitality business, and so much of what he shares in this article can apply to any business. The hospitality mentality applies to all. Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery. but it’s worth it.

article thumbnail

The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!

Michel Falcon Experience

I believe there are five things to consider to understand why your company is still delivering average or poor customer service which is impeding your growth. You Aren’t Hiring Customer-Centric People. Take my industry, hospitality, as an example. Trust me, the effects of bad customer service are not worth it!