Customer Service Training First Call Resolution Loyalty Self Service 
ShepHyken
JUNE 4, 2021
He discusses why first call resolution is important and what companies can do to resolve their customers’ queries in the first call. The authenticity of an organization very much depends on the quality of the customer support that it provides. What is first-call resolution (FCR)?
Integrity Solutions
SEPTEMBER 28, 2023
Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.
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ShepHyken
OCTOBER 11, 2021
And, it’s not about being “over-the-top,” but simply doing what customers expect. The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), and solving the problem on the first call (known as first call resolution).
Integrity Solutions
OCTOBER 27, 2021
It’s smart business, too, considering 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Just as significant, 96% of customers say customer service is important in their choice of loyalty to a brand. A focus on developing problem solvers.
Stella Connect
JANUARY 25, 2018
With the likes of Brooklinen , Jet , Warby Parker, and other industry disruptors making customer service their lead differentiator, more legacy brands will look to emulate that model. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests.
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