Customer Service Strategies Customer Service Training Guidelines Social Media 
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?
Comm100
NOVEMBER 3, 2017
Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.
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ShepHyken
JANUARY 11, 2021
There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.
ShepHyken
FEBRUARY 24, 2017
In this age of 24/7 news channels and social media, we’ve all come accustomed to breaking news stories about celebrities and politicians. Preparation should include coaching in how to address customer concerns as well as training in backup and emergency systems that are brought online to manage call spikes. Shep Hyken.
ShepHyken
AUGUST 26, 2016
If you do encounter a problem while communicating in a public space like social media, don’t be so quick to take it private. It’s important, just like a parent raising a child, you give guidelines to your staff, but that you let them experiment and let them fail (or succeed) on their own. People are watching your every move.
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