InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

SurveySparrow

DECEMBER 7, 2020

Increasingly, customers and clients were going digital to find products and services. Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . Fortunately, with the demand for digital services for businesses increasing, a new wave of online tools has come up.

Tools 52

Tools Roadmap Social Media CRM 52

InMoment XI

OCTOBER 10, 2023

Consider a customer’s feeling of being valued or their sense of trust in a brand. While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Retently

MARCH 18, 2024

Customer service surveys are essential for identifying business strengths and weaknesses, enhancing customer interactions, and monitoring trends to align service with customer needs for growth and retention. The captured insights are key in crafting strategies to enhance customer retention.

Survey 130

Survey Customer Service Strategy Effort Score 130

GetFeedback

DECEMBER 21, 2018

Only slightly more than 10% of consumers are willing to stay on the line for over five minutes for customer service. ( Genesys ). Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). New Voice Media ). New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52